ITEMS MAY BE RETURNED AND REFUNDED NO MORE THAN 20 DAYS FROM THE DATE OF DELIVERY OF THE ORDER.

RETURN INSTRUCTIONS

TO REQUEST A RETURN, SEND AN EMAIL TO RETURN@VITTORIAFASHION.NET SPECIFYING THE REASON FOR THE RETURN, WE WILL SEND YOU A CONFIRMATION EMAIL, WITH THE SHIPPING LABEL AND INSTRUCTIONS FOR SHIPPING THE RETURN.

THE RETURN SHIPPING IS FREE IF SHIPPED USING THE COURIER PROVIDED BY VITTORIAFASHION.NET.

IF THE RETURN PACKAGE IS SHIPPED BY COURIER DIFFERENT THAN THE ONE INDICATED, ALL WILL NOT BE REFUNDED BY VITTORIAFASHION.NET.

RETURNS MUST BE SHIPPED WITHIN 20 DAYS FROM THE DATE OF DELIVERY OF THE ORDER.

ITEMS SUCH AS FINAL SALE, UNDERWEAR, LINGERIE, SWIMWEAR, SUNGLASSES CANNOT BE RETURNED.

VITTORIAFASHION.NET CAN HOWEVER ACCEPT THE RETURN REQUEST, EVEN FOR GOODS EXCLUDED, IF IT BELIEVES THAT THERE ARE RIGHT REASONS, THIS CHOICE IS UP TO VITTORIAFASHION.NET ONLY AND IS UNQUESTIONABLE.

SINCE VITTORIA FASHION.NET SELLS UNIQUE PRODUCTS AND MANY ONE-SIZE-FITS-ALL CRAVINGS, IT DOES NOT MAKE SIZE CHANGES BUT ONLY REFUNDS. ANY CHANGES ARE TO BE AGREED WITH VITTORIA FASHION.CON BY WRITING AN EMAIL TO RETURN@VITTORIAFASHION.NET, WE WILL CHECK IN THE WAREHOUSE IF THE REQUESTED SIZE IS PRESENT.

REFUND

REFUNDS WILL BE PROCESSED AS SOON AS THE RETURNED ITEMS HAVE BEEN CHECKED AND ACCEPTED BY VITTORIAFASHION.NET EXPERTS.

VITTORIAFASHION.NET HAS A MAXIMUM 30 DAYS AVAILABLE FROM THE TIME OF RECEIPT OF THE RETURN PACKAGE TO MAKE THE REFUND. THIS TIME IS NECESSARY TO VERIFY EXACTLY THE DAMAGES OR SIGNS OF WEAR AND THE INTEGRITY OF ALL PACKAGING.

FOR ORDERS PAID BY CREDIT CARD, THE REFUND AMOUNT WILL BE AVAILABLE TO CUSTOMERS IN 8-10 DAYS. PROCESSING TIME MAY VARY DEPENDING ON THE CREDIT CARD COMPANY. REFUND WILL BE MADE WITH WWW.STRIPE.COM

ORDERS PAID BY PAYPAL OR BANK TRANSFER WILL BE REFUNDED ON THE ORIGINAL ACCOUNT.

REFUNDS WILL BE ISSUED IN THE SAME CURRENCY AS THE ORIGINAL PURCHASE. ANY SMALL DIFFERENCES IN THE AMOUNT REIMBURSED ARE OBVIOUSLY RESULTING FROM THE EXCHANGE RATES WHICH VARY FROM DAY TO DAY AND WILL NOT BE REFUNDED.

THE SHIPPING COSTS OF THE ORDER ARE NOT REFUNDABLE.

VITTORIAFASHION.NET USES A MACHINE THAT INDICATES THE DEGREE OF WEAR AND IF THE PRODUCT HAS BEEN WASHED.

ALL LABELS MUST STILL BE INTACT AND ATTACHED TO ITEMS. THE ITEMS MUST NOT HAVE BEEN WORN, WASHED OR ALTERED IN ANY WAY AND MUST NOT HAVE ANY SIGN OF USE. THE SOLES OF THE SHOES, ALL TYPES OF SHOES, MUST NOT HAVE ABSOLUTELY NO MINIMUM SIGN OF WEAR AND MOREOVER THEY MUST BE IN PERFECT CONDITION.

ITEMS MUST BE RETURNED WITH ALL ACCESSORIES (HANGERS, COATS, DUST BAGS, ETC.) AND THE PACKAGING, INSTRUCTIONS AND OTHER GADGETS RECEIVED WITH THE ORIGINAL ORDER. IN ADDITION, THEY MUST BE PACKAGED IN THE SAME SUITABLE WAY IN WHICH THEY WERE RECEIVED.

THE ORIGINAL PRODUCT BOXES MUST NOT BE USED AS AN EXTERNAL SHIPPING PACKAGE AND MUST NOT BE OBVIOUSLY DAMAGED.

RETURNED ITEMS THAT SHOW SIGNS OF WEAR OR DAMAGE WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE CUSTOMER. VITTORIAFASHIO.NET HAS THE RIGHT TO OFFER A REFUND OF 75% OR 50% OR 25% OF THE AMOUNT PAID ORIGINALLY, EXCLUDING SHIPPING COSTS, DEPENDING ON THE DEGREE OF WEAR OR DAMAGE THE PRODUCT PRESENTS IF THE CUSTOMER WILL NOT ACCEPT THIS REFUND THE PRODUCT WILL BE SHIPPED AGAIN TO THE CUSTOMER WITH SHIPPING CHARGES BORNE BY THE CUSTOMER. ALL THIS IS ALSO VALID IN THE CASE OF UNAUTHORIZED RETURNS OR RETURNS NOT SHIPPED FOLLOWING THE RULES OF THE RETURN POLICY. VITTORIAFASHION.NET MAY REFUSE UNAUTHORIZED RETURNS OR RETURNS THAT DO NOT FOLLOW THE RULES OF THE DETAILED RETURN POLICY ON THE VITTORIAFASHION.NET WEBSITE.

WE ARE A VERY SERIOUS COMPANY AND WE ASK FOR THE MAXIMUM SERIOUSNESS ALSO FROM OUR CUSTOMERS, SO WE ASK YOU NOT TO USE OUR PRODUCTS AND THEN TO RETURN THEM.

IN THE EVENT OF DEFECTIVE OR WRONG GOODS, WE INVITE CUSTOMERS TO IMMEDIATELY CONTACT RETURN@VITTORIAFASHION.NET. VITTORIAFASHION.NET MAY ASK FOR PHOTOS TO PROVE THAT DEFECTIVE OR WRONG GOODS HAS BEEN SHIPPED BEFORE AUTHORIZING A RETURN FOR FULL REFUND OF SHIPPING AND IMPORT CHARGES.

FOR ANY ISSUE NOT EXPLICITLY MENTIONED, EUROPEAN LONG-DISTANCE TRADE LEGISLATION PREVAILS.